Upstream is a great read! It also talks of an interesting challenge that upstream work brings. How do you reward upstream work when there is no improvement to show. If an error happens, then reactive work done to bring improvement are clearly visible & rewarded. But if proactive efforts don't let those error to happen once, will we even know?
More like "If a tree falls in a forest and no one is around to hear it, does it make a sound?"
Org where the culture of "not having error" > "fixing error fast" is present are the best places to do upstream work.
Upstream is a great read! It also talks of an interesting challenge that upstream work brings. How do you reward upstream work when there is no improvement to show. If an error happens, then reactive work done to bring improvement are clearly visible & rewarded. But if proactive efforts don't let those error to happen once, will we even know?
More like "If a tree falls in a forest and no one is around to hear it, does it make a sound?"
Org where the culture of "not having error" > "fixing error fast" is present are the best places to do upstream work.