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Very well put! The Commitment/Control framing really helps assess the case better.

I use a similar lens - 1) do they care enough?, 2) can they bring the change?

Typically the 1st one (care) dictates in this approach. It is more critical to know as this is more difficult to change. Capability could be influenced/supported.

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Yes. If you notice the right side of the matrix is beneficial to the org. Loyal, caring employees are a net positive and employers should support them in any way possible.

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